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Karen Pauli

Karen Pauli

Karen Pauli, principal at SMA, has comprehensive knowledge about how technology can drive improved results, innovation and transformation. She has worked with insurers and technology providers to reimagine processes and procedures to change business outcomes and support evolving business models.

Her areas of focus include underwriting, claims, business intelligence and analytics, data sources, agency distribution and customer management. Pauli’s real-world experience with digital transformation projects has given her insight into the changing customer and distributor experience in the digital age. In her more than 25 years at insurance companies, and in the technology research and advisory space, she has developed her talent for aligning business goals and perspectives with technology road maps to create competitive advantage.

Before joining SMA, Pauli was a research director in the insurance practice at CEB TowerGroup, where she used her extensive insurance company experience to translate technology into business value. Prior to that, she worked at several insurance companies, including Crum & Forster, Commercial Union/CGU/OneBeacon and Safeco. She was integral in building C & F’s high-valued property company. As an assistant vice president at Commercial Union/CGU/OneBeacon, she sponsored technology initiatives involving analytics, straight-through processing and automated underwriting. She also gained vital experience in claims operations, including claims settlement and fraud management and underwriting while working at insurance companies.

Pauli is regularly quoted in leading insurance periodicals. She is a frequent speaker at conferences such as IASA, ACORD and ACE as well as customer events. She graduated from Bradley University with a B.S. in history.

Recent Articles by Karen Pauli

How Insurtechs Will Affect Agents in 2017

For many people, the arrival of the New Year heralds the promise of achieving bigger and better things, reaching new heights and perhaps accomplishing things that weren’t done in the prior year. 2017 is going to mark a pivotal year for agents and brokers as insurtech distributors really hit the marketplace with new ways of […]

Insurech Takes Aim at Personal Lines

If you have gone three days without seeing the term “insurtech,” well, you are probably on a remote Caribbean island with no means of connecting to the outside insurance world. Putting your head in the sand on some nice island might sound tempting, but there is an issue that any insurer with a vested interest […]

5 Scary Thoughts on BI, Data Warehouses

With Halloween just past, it seems appropriate to blog about something thematic. Usually, the word “scary” isn’t used to describe insurance writings, but there is a twist to one important question that can be as frightening as things that go bump in the night. Often, a technology adoption discussion starts out with a question about why an […]

A Tipping Point for Commercial Lines

It is no secret to commercial lines insurers that the market is hyper-competitive and has been so for years. There is very little to suggest that this is going to change. But there are other changes afoot, as evidenced by the new entrants, from the ranks of both traditional insurers and reinsurers as well as […]

Customer Experience: Not Arm Wrestling

When I was a kid growing up in Wisconsin, arm wrestling was a big deal. I’m not exactly certain why, but my guess is that it was because the winters in Wisconsin are really long and really cold. I think everyone ran out of things to do at the local tavern — so, arm wrestling […]

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