Susan Crowe

Susan Crowe

Susan Crowe, MBA, CPCU, ARM, ARe, AIC, API, is a director of content development at The Institutes. She is also a member of the Philadelphia CPCU Society Chapter and of the Reinsurance Interest Group committee.

Recent Articles by Susan Crowe

Finding Efficiencies in Claims Process

Whether for individuals or businesses, the #claims handling process is often the most confusing and frustrating part of having insurance. According to J.D. Power, 2015 was one of the worst years for customer satisfaction in claims handling as overall satisfaction decreased five points during the year. Even our community members acknowledged that claims handling can […]

Bad-Faith Claims: 4 Ways to Avoid Them

An allegation of bad faith in claims handling can have far-reaching effects, including drawn-out legal battles resulting in potentially sizable settlements and damage to the organization’s reputation. But bad-faith claims are not always the result of an organization’s deliberate attempt to avoid paying a claim. Rather, they’re often the result of an oversight or miscommunication. […]

Connect With Susan Crowe

  • Claims Management