Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
A New Approach to Resource Management By Brian Nordyke Jonathan Schwartz A more disciplined strategic road map will help insurers avoid spending time and resources on projects that are lower-priority.
How to Become Self-Sufficient on Tech By Ben Shory Many insurers have come to rely too much on third-party IT vendors. Here is a list of tools and services that allow for self-sufficiency.
How a 'Digital Adoption Platform' Drives Value By Khadim Batti Automated, in-app support can help underwriters, adjusters, agents and service representatives learn to use their software more effectively.
The Software Development Dilemma By Jose San Miguel Business owners all have strategic needs for software. But should you build it, or should you buy it?
An Interview with Jamie Yoder ITL's Paul Carroll interviews Jamie Yoder, president and general manager of Sapiens North America, on operational efficiency and the role of generative AI in the insurance industry.
July ITL Focus: Operational Efficiency By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance. This month's focus is Operational Efficiency
Now’s the Time to Offer Instant Payments By PJ Gupta To meet the expectations of tech-first consumers, insurance companies must prioritize and invest in an instant, seamless payout experience.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).