July 29, 2016
3 Fatal Mistakes by Risk Consultants
As more companies look to implement robust risk management, not all consultants generate long-term value. Here are three reasons.
Warning: this article may upset some conservative risk managers
Risk management in modern non-financial companies is very different compared to say 5 years ago. The level of risk management maturity, for lack of a better word, has grown significantly.
As more and more companies across the globe are looking to implement robust risk management, the demand for risk management consultants is also growing. Unfortunately, not all risk consultants are able to generate long term value for their clients. Here are three reasons why:
A. Selling the wrong product
Non-financial companies want to buy and many risk consultants continue to sell risk assessments, risk management frameworks, risk appetite statements and risk profiles. What do all these products have in common? I am being intentionally provocative here, so I will say all these products are missing the point completely. One thing they have in common is that they are designed to measure, capture or document risks, making us all believe that risks and their mitigation are the ultimate goals of the exercise.
Over the years, this tendency to treat risk management as a separate, standalone (some go as far as say independent) process with its own inputs (data, interviews, experts) and outputs (risk reports, risk matrices, risk registers) created a whole community of risk consultants who seem to be missing the plot completely. Risk management is not really about dealing with risks. Risk management is about helping companies achieve their objectives and make better decisions.
See also: Risk Management: Off the Rails?
OK, sometimes it may be useful to capture risks for the sake of risks and discuss them with the management team, but this should be more of an exception than a norm.
So if risk management is not about risk assessments or risks, then what is it about?
I believe that risk management is ultimately about changing how companies make decisions and operate with risks in mind.
The two modern trends in risk management by far are: integration into business processes / decision making and human and cultural factors. Yet, it seems most of the modern risk consultants completely ignore both of them. For example:
- It is fundamentally wrong measuring risk level when instead you could measure the impact risks have on key objectives or business decisions using budget@risk, schedule@risk, profit@risk or KPI@risk.
- I believe any qualitative risk analysis based on expert opinions is evil. More on this here.
- It is wrong to have a risk management framework document when instead you can integrate risk management principles and procedures into operational policies and procedures, like budgeting, planning, procurement and so on. I bet this example upset quite a few of you.
- It is a mistake to try and use a single enterprise-wide approach (sometimes referred to as ERM) to measure different risks. Different risks, different types of decisions and different business processes deserve unique risk methodologies, risk criteria and risk analysis tools.
Join the discussion in the G31000 group dedicated to ISO31000:2009 to find out more about the latest trends in risk management. As strange as it may sound, many risk consultants still have not read the ISO31000:2009 or are unaware of the changes happening to the most popular risk management standard in the world (officially translated and adopted in 65+ countries in the world and is currently being updated by 200+ experts from around the world).
The reality is that most risk management consultants sell completely wrong products. Management doesn’t care about risks – they care about making decisions that will hold in court, making money and meeting KPIs. No wonder why modern risk management is mainly lip service.
The funny thing is that corporate risk managers make exactly the same mistakes. They too need to show value from risk management and fail to do so by focusing on risks (their domain) instead of business processes or decisions (business domain).
B. Confusing risk management with compliance
Did you know that unlike many other ISO standards, the ISO31000:2009 is not intended for the purpose of certification? This was a conscious decision made by the people working on the standard at the time. It is a guidance document.
Risk management is not just black and white. For example, risk management is about integrating decision making and business processes, but every organization will find its unique way of doing so.
Many consultants make a huge mistake on insisting on a single version of the truth. Non-financial regulators or government agencies make even bigger mistake by taking guidelines and making them compulsory. Like COSO:ERM in the US, a bad document made obligatory for listed companies. Read more about the new COSO:ERM:
By far the best way to assess risk management effectiveness is by applying a risk management maturity model. Just keep in mind that most existing maturity models were created by consultants who miss the big picture, see point A.
See also: Risk Management, in Plain English
C. Failing to see the intimate details
One of my good friends, Anna Korbut, a few years ago said an interesting thing: “Risk management is a very intimate affair.” I liked this phrase, so I have used it ever since. Risk management truly is intimate and unique. I have been working in risk management for over 13 years in 4 different countries, and I have seen close to 300 risk management implementations. Yet, every single one was unique in some way.
Unfortunately, many consultants fail to dig deep enough to see how risk management is really implemented into organizational processes and into the overall culture of the organization.
Risk management goes against human nature (see research by D.Kahnemann and A.Tversky), so most of the time risk managers use techniques that border line neuro-linguistic programming or building an internal intelligence network. Here are just two examples:
- I personally created a table tennis tournament in the company where I used to work to get an opportunity to meet all business units in informal settings and build rapport. This had a bigger positive impact than monthly executive risk committee meetings where all the same department heads were present.
- A colleague of mine created the whole operational planning procedure within the company to reinforce the need to discuss risks on a daily basis.
See also: Key Misunderstanding on Risk Management
The key takeaway is: unless specifically asked, most risk managers will never disclose how they really build risk management culture within the organization or how they integrate risk analysis into the business. According to ISO31000:2009, risk management is coordinated activities to direct and control an organization with regard to risk. It consists of about 1000 small things that risk managers do on a daily basis, most of which may not directly relate to risk. Yet it is those small things that build risk management culture within the organization. Unfortunately, most risk consultants are quick to jump to conclusions and do not bother to dig deep enough to see all the nuances.
Risk management in every company is unique. It is risk consultant’s job to figure out how it all comes together to build better risk-based organization.
P.S. Remember, that if your consultant is showing signs of any of the above, it’s time to have an honest chat with him/her.