How Digital Identity Can Combat Fraud By Azim Esmail While fraud is declining in most industries, it is rising in insurance, where emphasis on quick "time to bind" blocks countermeasures.
3 Ways AI Will Power Insurance’s Future By Nicole Carrillo AI can drive productivity gains and product innovations and improve the employee experience, so the future is bright.
It's Time to Finally Transform Forms By Aman Mundra Decades into the digital age, customers still fill out paper forms, repeatedly provide the same information -- and get frustrated.
How Technology Is Changing Fraud Detection By Divya Sangameshwar Satellites and drones, AI-based analytics and photo analysis, and blockchain can reduce insurance fraud greatly.
Why Hasn't Insurance Automated More? By Binny Gill It will. The new era of natural language processing will contain costs, improve customer experience and fight off new competition.
Unlocking the Power of Digital Payments By Chase Petrey Agencies can take the fear out of digitizing payments through C.A.R.D., which stands for Collect, Apply, Reconcile and Disburse.
The Power of Efficient Content Management By Shantanu Tewari Drawing on AI and machine learning, modern content management systems drive intelligence into processes and decision-making.
Automating Insurance Workflows By Eric Ayala An MGA is saving $65 million a year by reducing from 25 to two the number of clicks required to issue each policy.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.