AI & Machine Learning

Carriers treat AI like a new engine in an old car, but AI-driven processes demand entirely reimagined operating models.

AI agents can deliver transformative gains, but only for firms prepared to rethink governance, decision rights, talent, and data strategy.

P&C insurers face critical execution gaps in personalization, AI deployment and climate risk that will define 2026's winners

End-to-end AI promises disappointed in 2025, prompting insurers to shift toward focused, modular deployment strategies.

New evidence that AI-assisted lawyers outperform peers puts cautious law firms at a growing competitive disadvantage.

AI chatbots streamline routine insurance tasks, but judgment calls, emotional nuance, and complex claims still demand human oversight.

AI surges to second-biggest business risk from tenth place as cyber incidents retain top ranking for the fifth consecutive year.

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.