Brian Cohen

When agencies plateau, the tendency is to sell, sell, sell. Here are three ways to grow revenue while still developing your people.

Senior executives under financial pressure often take actions that cause distractions. Here are three ways to let employees solve the problems.

Customers demand a better experience, but carriers' antiquated systems get in the way. Here are four things every carrier must provide agents.

Despite claims in a recent study, winning takes more than discount prices and a cute mascot. Winning requires agents.