Claims

AI requires using guardrails to account for technical limitations, leveraging GenAI’s strength at hyper-personalized interaction and ensuring human agents remain in the service flow.

For insurers, investing in automation today is an investment in AI tomorrow. 

Enhanced customer experience, cost reduction, fraud prevention, improved accuracy and scalability make it a compelling choice for the industry. 

Insurers that decide they can handle claims with young, inexpensive, inexperienced and untrained claims handlers should be accosted by angry stockholders.

With short staffing and less experienced adjusters, organizations must equip claims professionals with better, data-driven tools.

Digital solutions can make the high-stakes claims experience seamless, but industry data indicates a chasm between customer preferences and reality.

While fraud detection has historically been a manual process relying on human analysts, technology can now automate and enhance the work. 

In the 20 years since four hurricanes hit the state in just six weeks, insurers have learned many lessons--and have much better technology.