AI and the Future of Independent Agents By Tim Rotondi Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.
How to Unleash the Power of Empathy By Andy Mickelson Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.
4 Principles of Sustainable Selling By Jeffrey Lipsius Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”
Rethinking Insurance With a Gen Z/Millennial Mindset By Denise Garth The ability of insurers to capture Millennials and Gen Z, let alone retain them, will be severely challenged unless they develop a new approach.
Top 10 Challenges for Insurers By Abhishek Peter From emerging technologies to changing consumer expectations, insurers are facing a complex landscape that demands their attention.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.
Now’s the Time to Offer Instant Payments By PJ Gupta To meet the expectations of tech-first consumers, insurance companies must prioritize and invest in an instant, seamless payout experience.
The Power of Lifecycle Marketing By Michael Meyer With an integrated, data-driven approach, companies can optimize their strategies based on customers' needs at all lifecycle stages.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).