Operational Efficiency

Technology is opening the door to realignment of the insurance value chain, the product itself, technology stacks and IT management.

Automation offers numerous opportunities to improve efficiency, retain customers and reduce errors — but only when enacted thoughtfully.

Many insurers are still busy laying the modern, flexible core system foundation necessary to take advantage of many emerging technologies.

Merely adding a digital channel or an app doesn't work. This only adds cost and increases complexity in the IT landscape,

Insurance has certainly evolved since its inception in Lloyd’s coffee shop in 1686, but the risk transfer process has remained almost identical.

Robotic process automation provides huge benefits, but insurers may invest too heavily in RPA if they treat it as a long-term answer.

While robotic process automation creates uncertainty, the upside is tremendous – both from an operations and workforce perspective.

Billing is core to your business and key to customer experience in today’s digital world. Can you afford it to get it wrong?