Leadership

Carriers treat AI like a new engine in an old car, but AI-driven processes demand entirely reimagined operating models.

Insurance executives must distinguish between accurate IFRS 17 forecasts and the explanations that should guide strategic decisions.

Digital skills expire faster than training programs can replace them, forcing enterprises to prioritize adaptability over traditional reskilling approaches.

As insurtechs pivot toward profitability, boards lacking operational expertise from actual insurtech builders face predictable scaling failures.

As premiums surge and AI transforms operations, insurers must prioritize transparent communication to rebuild eroding customer trust.

Insurance industry's AI adoption reveals a critical gap: Algorithms optimize processes, but humans build trust.

Technology slowly replaces insurance professionals' systemic value rather than eliminating their jobs outright.

Here are 20 non-negotiables for winning in business in the age of AI, based on Saban and a former assistant doing remarkable things at Indiana.