Solving the Puzzle on Inclusion By Michele Lamarre The keys to progress on DEI are becoming clearer. It hinges on workplace experience, company culture and a consistent approach.
The Changing of the Guard By Michael Morrissey Baby Boomers are aging out of insurance company board seats. Specialized training can help bring newcomers up to speed.
We Must Be Diverse by Design By Jess Keeney We crave diversity because we know it serves all people with speed, intelligence and transparency and delivers better business outcomes.
Image Stop Calling My Daughter! When my daughter recently looked online for information about health insurance, companies showed how NOT to sell to millennials.
5 Things the Navy Seals Taught Me By Michael de Waal A "light" boot camp provided a small insight into what our servicemen and women go through -- and the importance of teamwork in business.
Image Let's Stop Doing the Stupid Stuff With an uncertain economy making companies focus on productivity, now is a great time to take a hard look and decide: What should we stop doing?
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Image Why to Be an 'Arms Merchant' When you hear all the talk about how ChatGPT and the metaverse will rewrite the rules of business, remember the lessons from the early days of the internet.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.