Pat Van Bakel

Pat Van Bakel is president of loss adjusting, North America, at Crawford & Co.

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Even as technology drives efficiency and innovation in claims, the key is to find the right balance between it and the human touch.

While autonomous cars have made real progress lately, there's no reason to pay any attention to Musk's tease for a robotaxi announcement in August.

With climate change increasing risk, GIS allows for accurate risk assessment that goes even deeper than ZIP code level.

Michael Reilly, a managing director at Accenture, says underwriters only actually underwrite for 30% of their day -- but can soon get to 60%.

Businesses need to protect their people and property with continuity planning, increased security and, perhaps, relocation of inventory.

AI not only encourages safer driving but also provides a route to transparent and accurate risk assessment, for fairer underwriting. 

The use of generative AI for coding for in-house applications is set to be the next big thing in 2024.

The transformation of RGA's data and analytics operations offers a potential blueprint.