Sales: The Good, the Bad, the Ugly

How fast should you respond to an inquiry? If you respond within a minute, you double the likelihood of ending with a sale.

August 22, 2017

Chris Backe

Chris Backe is the director of financial services at Velocify and a sales automation expert with more than 20 years of experience offering technology solutions to multiple industries.

MORE FROM THIS AUTHOR

sixthings

Agents: Here's How to Differentiate

By

With so many insurance organizations falling short on sales lead response best practices, there is a major opportunity to stand out.

sixthings

Are You Buying the Wrong Leads?

By

Low-quality leads can waste time. But is the amount of skepticism around the quality of purchased leads really warranted?

Read More

Time Lapse Photography of Stars in the Sky during Night Time

6 Principles for Customer Experience Excellence

By

Bobbie Shrivastav

Lawrence Krasner

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

Robin Roberson interview

The Next Revolution in AI

By

Insurance Thought Leadership

Agentic AI enables immediate information sharing for brokers and agents when incidents occur for policyholders.

businessman giving contract to woman to sign

5 Client Retention Strategies for Insurance Agents

By

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

1

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

2

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

3

Broken Trust, Insurance Industry Included

The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

4

Blending AI With Human Interaction

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

5

AI Reshapes Future of Workers' Comp

Artificial intelligence promises to revolutionize workers' compensation, but ethical implementation remains crucial for industry success.

6

ITL Recommends

What AI Means for Compliance

By

Insurance Thought Leadership

Casey Beckman Future of RIsk

From Trust to Technology: The Tipping Point for Insurance Customers

By

ITL Partner: Majesco

scale

How to Find the Right Carrier Partners

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

By

square cube light

8 Trends Shaping the Future of Insurance in 2025

By

ITL Partner: Majesco

record store

Insurance Industry Embraces Tech, Trust in 2025

By

shaking hands

A Step-by-Step Guide to Using AI in Insurance

By

Frederik Bisbjerg

stair case ascending to the right

AI Revolutionizes Insurance Underwriting

By

Artificial Intelligence