Going Digital

Speed-driven consumer expectations are forcing life insurers to abandon legacy underwriting and adopt digital solutions.

While many insurers attempt actuarial transformation, most fail by prioritizing technical solutions over organizational communication.

Effective transformation requires focusing on change management fundamentals rather than seeking technological silver bullets.

Like a flip phone in a smartphone world, legacy systems slow you down, frustrate users and make it hard to keep up, let alone get ahead.

Data analytics drives insurance innovation, from risk assessment to customer experience, in 2025's digital landscape.

Commercial insurance technology platforms are emerging as the solution to fragmented systems that waste agents' valuable client-facing time.

Insurtech startups show signs of recovery despite past legal troubles, prompting traditional insurers to reconsider their competitive stance.

Independent agents say carriers can gain a competitive edge and build deeper connections by improving process, communication and technology.