Going Digital

Effective transformation requires focusing on change management fundamentals rather than seeking technological silver bullets.

Like a flip phone in a smartphone world, legacy systems slow you down, frustrate users and make it hard to keep up, let alone get ahead.

Data analytics drives insurance innovation, from risk assessment to customer experience, in 2025's digital landscape.

Commercial insurance technology platforms are emerging as the solution to fragmented systems that waste agents' valuable client-facing time.

Insurtech startups show signs of recovery despite past legal troubles, prompting traditional insurers to reconsider their competitive stance.

Independent agents say carriers can gain a competitive edge and build deeper connections by improving process, communication and technology.

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

Digital health services expose providers to new liability risks while many remain unaware of available coverage solutions.