Going Digital

Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim. 

Advanced data analytics and machine learning can bring insurers back into profitability after years of posting losses.

The closing of Amazon's Insurance Store shows the need to be organized around the customer -- and to figure out ecosystems. 

Emerging benchmarks will let firms make informed decisions on whether to scale, streamlining the AI implementation process.

Establish authenticity, develop a short-form video strategy, use digital for brand awareness and create a "phygital" experience.

The late 1990s and early 2000s demonstrate, for instance, the danger of mistaking investors' enthusiasm for market dynamics. 

Cloud technology is known to drive strong customer satisfaction, innovation, productivity and scalability.

The traditional business model has been resilient, but insurers must strive to exceed the evolving expectations of customers.