Marie Carr

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.

Carriers that continue to work from vague three- to five-year timelines will lose market share and perhaps wind up as someone else’s acquisition.

Insurers must apply unfamiliar skills – customer intelligence, speed and coordination – but can achieve benefits of scale without asset intensity.

Some insurers may think they’ve dodged a bullet. But insurtech’s threat is more stealthy, and no less powerful.

The continuous cycle of launch, learn, adapt and relaunch is where Experience Design excels.

Small commercial is a large and interesting market that has changed little and is now ripe for disruption.

Changes in the employee-employer dynamic are making investments and growth prospects in the group sector more attractive.

Most insurers are looking outside the industry for the best ways to improve their systems, processes and products.

Insurers can explore new revenue models and ways to improve profitability that did not exist even just a few years ago.

Group insurance is no longer a quiet sector of the industry; it is in the front lines of customer-centricity and technological innovation.