Agencies Need Multilingual Customer Support By Faheem Shakeel Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.
P&C Insurance Has a Payments Problem... By Allan Lacoste ...and it's costing more than money. Payment systems must evolve from back-office afterthoughts into competitive differentiators.
How AI Is Reshaping Risk Management By Nilay Doshi While AI drives insurance transformation, legacy systems and talent gaps challenge insurers seeking to unlock its potential.
Lemonade's Marketing Genius By Charlie Grinnell Turns out radical honesty, black-and-pink cartoons, and frictionless UX are more disruptive than massive ad spending. Lemonade made “boring” brilliant.
Keeping Up With the Consumers By David Stevens Digital payment solutions help agencies meet growing consumer demands for seamless, secure premium experiences.
How Insurers Can Engage Gen Z By Breanne Armstrong Traditional insurance research falls short, as Gen Z demands mobile-first, authentic engagement in the digital age.
Modernizing the Insurance Premium Payment Experience By Brian Krogol Modernizing insurance payment processes transforms a routine touchpoint into a strategic competitive advantage.
AI Reshapes Trust in Insurance Industry By David Lien AI transforms trust in insurance by bridging information gaps with technology-enabled verification frameworks.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.