Customer Experience

Insurers must evolve mobile apps to meet policyholder demands and boost engagement in an increasingly digital world.

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.

Think of agencies as a relay team: Connecting all systems, people, and stages of the client journey and policy lifecycle makes the baton handoffs much easier.

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

Personalization must become built in, not something we try to build on top. It must be hard-coded into our systems and business.

The former CEO of Microsoft seems to have way overcomplicated an app for the new arena for his Los Angeles Clippers — offering an object lesson for the rest of us.  

Striking a balance between AI-driven interactions and authentic human experiences is vital for earning customer trust and maintaining empathy.

Generative AI enables self-learning models that continuously refine themselves using multimodal data, including text, images, and sensor data.