Customer Experience

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

Drawing from personal disaster experience, an insurance expert reveals how crisis communication can make or break recovery efforts.

As insurers face mounting volatility, rebuilding policyholder trust through increased, more open communication becomes critical.

The insurance industry has focused on price, not service, for far too long, producing a failure to communicate with customers. 

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.

The insurance industry is shifting from traditional actuarial models to incorporate behavioral data in risk assessment practices. The implications are enormous.

Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.