Customer Experience

Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages. 

Here is a snapshot of a typical day for a service staff with  SUPERPOWERS (i.e., good data, automation, and an AI assistant).

Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.

New ACORD standard life application promises to eliminate redundant questioning and streamline the insurance buying process.

Data orchestration emerges as the key to transforming insurance from policy-centric to customer-centric operations.

As natural disasters intensify, behavioral science offers insurers new ways to help consumers secure adequate coverage.

Embedded insurance faces unique challenges in life and health markets, requiring innovative solutions beyond traditional P&C approaches.

The Echo Model challenges traditional insurance marketing funnels by prioritizing continuous engagement over linear conversion paths.