Customer Experience

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

A customer-first strategy for insurance claims enhances satisfaction, boosts efficiency, builds trust and reduces disputes.

Rather than viewing annuities as products that are simply “sold, not bought,” the industry must evolve to take advantage of a historic opportunity.

Business leaders must harmoniously blend their teams with the new AI technologies to provide the best possible customer experience.

The recent port strike offers lessons for how to minimize insurance disruption from market events. Strategies for preparing for hurricanes can help. 

Insurers must evolve mobile apps to meet policyholder demands and boost engagement in an increasingly digital world.

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.