Customer Experience

A behavioral economist allegedly faked data about honesty on insurance applications — the second to be accused on the same "landmark" paper.

Investments in AI are expected to save auto, property, life and health insurers almost $1.3 billion in 2023, up from $300 million in 2019. 

AI lets brokers focus on higher-value tasks, provide better service and build more business than they ever thought imaginable.

Carefully monitoring customer emotion shifts will enable smart communicators to respond with messages, promotions and surveys.

Modern CRM solutions act as a dashboard for all customer-related interactions across different channels such as digital marketing and social networks.

Here are seven proven practices for change makers who have taken on the hard and harder tasks of transforming the customer experience. 

With competition so fierce, insurers need to find ways to stand out. Moving beyond a website to a web portal makes a big difference. 

The industry has been hamstrung by outdated identity verification practices, which can now be streamlined through cutting-edge AI.