Customer Experience

Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”

The ability of insurers to capture Millennials and Gen Z, let alone retain them, will be severely challenged unless they develop a new approach.

From emerging technologies to changing consumer expectations, insurers are facing a complex landscape that demands their attention.

In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.

To meet the expectations of tech-first consumers, insurance companies must prioritize and invest in an instant, seamless payout experience.

With an integrated, data-driven approach, companies can optimize their strategies based on customers' needs at all lifecycle stages.

A behavioral economist allegedly faked data about honesty on insurance applications — the second to be accused on the same "landmark" paper.

Investments in AI are expected to save auto, property, life and health insurers almost $1.3 billion in 2023, up from $300 million in 2019.