Customer Experience

Humanized experiences are the only way insurance can successfully digitally transform to serve its purpose. Let’s look at our future through this lens.

Times like these are when bold leaders who believe in trust and value can really shine, so challenge yourself to be that intrapreneur or entrepreneur.

Merely personalizing the subject line in emails can yield an open rate of up to 50% (the average being less than 18%). 

The legacy of Insurtech 1.0 may be more enduring than the actual companies. They forced incumbents to recognize their intransigence, producing a new focus on customer experience.

How can insurance processes and next-level technologies place the "friendly" back into "customer-friendly"?

While many futurists have claimed that voice is such a natural means of communication that it will soon take over all customer/corporate interactions, Amazon's experience proves otherwise. 

Digital games activate our brains’ reward pathways. Agents can use them to help customers learn about insurance and make each lesson stick.

Having an accurate address autocomplete option can help streamline your straight-through processing and minimize the need for manual intervention.