The Case for TPAs in an AI Claims Environment By Chris Taylor Generative AI reshapes third-party administrators' role in insurance claims, creating challenges but also opportunities to serve carriers better.
4 Strategies to Kickstart Your Technology Search By Andy Mickelson Insurance leaders are rapidly adopting tech tools. Following four key steps can make the purchase process nearly painless.
Regulation, Litigation Pressure Insurance Costs By Todd Greenbaum Rising regulations, relentless litigation and tech demands squeeze insurers, forcing costs higher across the industry.
AI Is Reshaping Insurance: 6 Trends to Watch By Stan Smith AI adoption in insurance accelerates as executives embrace real-time analytics and specialized technology for improved operations.
Insurers Must Resolve Cloud Adoption Challenges By Karina Myers Insurance companies face three critical challenges when migrating to the cloud: security, legacy integration and cost management.
Tech Transforms Warranty Management for Hybrid Work By Brett Lassig As hybrid work becomes permanent, traditional warranty management faces new challenges that require innovative tech solutions.
AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
A Day in the Life of an L&A Insurance Super Agent By Bobbie Shrivastav Lawrence Krasner Here is a snapshot of a typical day for a service staff with SUPERPOWERS (i.e., good data, automation, and an AI assistant).
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.