Operational Efficiency

The industry has been hamstrung by outdated identity verification practices, which can now be streamlined through cutting-edge AI.

41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

Agencies, brokers and carriers spend an inordinate amount of time and money on back-end processes that detract from core objectives.

Fittingly, this may be the shortest column in the history of ITL.

Insurers planned to increase their risk tolerance, but a volatile economy has them focused on operational issues and the risks they already have. 

Operational intelligence uses AI to create measurable insights into how work is being done and allows for new ways to work and get paid.

Observational process intelligence helps insurers find new ways to win.

Automation has already been widely accepted by the banking and financial industries. It is high time for insurers to adopt RPA.