Operational Efficiency

Many insurers have come to rely too much on third-party IT vendors. Here is a list of tools and services that allow for self-sufficiency. 

Automated, in-app support can help underwriters, adjusters, agents and service representatives learn to use their software more effectively.

Business owners all have strategic needs for software. But should you build it, or should you buy it?

ITL's Paul Carroll interviews Jamie Yoder, president and general manager of Sapiens North America, on operational efficiency and the role of generative AI in the insurance industry.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month's focus is Operational Efficiency

To meet the expectations of tech-first consumers, insurance companies must prioritize and invest in an instant, seamless payout experience.

Just as financial firms' Know Your Customer (KYC) processes prevent crime, Know Your Patient (KYP) methods can prevent insurance fraud. 

With competition so fierce, insurers need to find ways to stand out. Moving beyond a website to a web portal makes a big difference.