Operational Efficiency

Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim. 

Startling improvement in Q3 and Q4 suggests reasons for optimism, perhaps for many years.  

Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.

Natural language processing can sift through massive data sets instantly, identifying anomalies that may indicate fraud.

As contactless payments rise, so do security challenges. Many companies are turning to a technology known as tokenization. 

AI and business process management are key ingredients of intelligent automation, along with robotic process automation.

There is a misconception that sustainable solutions cost more. The reverse can be true, especially in auto claims and repair.

Investment decision makers say they expect to take on more risk. They express concerns about AI but say benefits outweigh risks.