Claims

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

Record-breaking nuclear verdicts signal a dramatic shift in the liability landscaped in the U.S.

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers." 

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms.