Agencies Need Multilingual Customer Support By Faheem Shakeel Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.
International Broking: Beyond the Transactional View By Arthur Michelino As multinational programs grow complex, international broking demands system coordination over traditional workflow management.
AI, Culture Can Reduce Insurance Agent Burnout By Rahul Kumar With over half of frontline insurance agents facing burnout, insurers embrace AI technology and cultural reforms.
Technology Transforms Independent Insurance Agencies By Brenna Johnson Independent insurance agencies are adopting digital payment, renewal and reporting technologies to streamline operations.
How Agencies Can Merge Smarter By Todd Baxter Amid rapid industry consolidation, M&A success hinges on integration strategy, not just closing deals.
Helping Clients Disaster-Proof Their Finances By Darren Wood Summer moves create the perfect opportunity for agents to build clients' preparations for financial disaster.
Keeping Up With the Consumers By David Stevens Digital payment solutions help agencies meet growing consumer demands for seamless, secure premium experiences.
How to Reclaim Time at Your Agency By Michael Streit With 50% of agency staff reporting burnout, strategic automation creates breathing room for client-focused work.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.