Comparative Raters Level Playing Field for Agents By Anupam Gupta Comparative rating tools empower small insurance agencies to compete effectively by streamlining quotes and expanding access to carriers.
A Rebound Year for Agency/Brokerage M&A By Insurance Thought Leadership More favorable economic indicators suggest agencies and brokerages will have a good 2025, and private equity loves the steady cash flow.
Digital Connectivity Reshapes Insurance Communications By Reid Holzworth Digital connectivity streamlines workflows and strengthens relationships among carriers, agents and policyholders.
Why Is the Cyber Insurance Market So Soft? By Charles Grodecki Insurers are writing adaptive policies, and organizations have improved their defenses. Underwriters now have a big opportunity to innovate.
The Next Revolution in AI By Insurance Thought Leadership Agentic AI enables immediate information sharing for brokers and agents when incidents occur for policyholders.
Tech Helps Small Firms on Insurance Decisions By David Embry Technology can empower insurance agencies to better serve small and medium-sized businesses through smarter, automated coverage solutions.
Automated SMS Marketing Boosts Retention By Philip Portman Automated SMS marketing transforms insurance policyholder retention through personalized, timely communication strategies.
6 Principles for Customer Experience Excellence By Bobbie Shrivastav Lawrence Krasner Insurers can transform customer experience through strategic digitization and AI-powered innovation.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.