How to Tackle the Long-Term-Care Crisis By Larry Nisenson While 70% of retirement-age Americans will need continuing care at some point, merely 14% are very confident they’ll be able to afford it.
Agents and AI: A Winning Combo in Contact Centers By Rob McDougall Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements.
Carriers Must Lead on Cyber Solutions By Alvito Vaz The top three bad cybersecurity practices are all common among insurance agencies. Carriers can help, for just $1 per agency per month.
Debunking the Myth of Secrecy By Jonathan Theders Businesses applying for coverage must abandon the myth of secrecy and provide much more information for underwriters.
Unlocking Opportunity in the Surety Market By Karl Choltus Increased surety usage is anticipated in real estate, renewable energy and healthcare in 2024, as it moves beyond construction.
Customer Success Is Key, but Where to Start? By TJ Whelan Single-entry quoting tools can let agents generate more options for clients, and automated quoting tools on the website provide great convenience.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.