Talent Gap

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Being able to access parental leave benefits information and assistance on-demand from anywhere is not just the future, but what’s possible today. 

Leveraging transferable skills and diverse backgrounds are key to bridging the industry's talent gap.

While the emphasis has been on how to replace hundreds of thousands of people retiring in the next few years, the issue may be less about finding new talent in the insurance industry and more about retaining it.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Leaders need to come to grips with this generation. Already 22% of the workforce, they will represent one out of every three employees by 2030.

By automating routine tasks, AI can free adjusters to focus on the human aspects of their work that require empathy, nuanced judgment and creative problem-solving.

By fostering resilience, insurance companies build a workforce that is change-ready, emotionally agile and mentally strong.