Kelly Hirn

Kelly Hirn is the founder of Transitional Leadership.

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Man in Black Jacket Sitting on Chair in Empty Office

Thriving in a Downsized World

Middle managers face mounting pressure as layoffs force survivors to adapt to expanded roles and unfamiliar responsibilities.

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Group of People Gathered Around Wooden Table

How to Improve Results Without Inspiring Quiet Quitting

Kelly Hirn

Be clear what success for employees looks like, encourage them to raise the bar and consistently link effort, results and impact on the big picture.

Six Things

Good Advice From Amazon's CEO

By Paul Carroll

In this year's letter to shareholders, Amazon's CEO makes two key points that could help insurers as they aspire to improve their customer experience.

The Key to Unlocking ROI From AI

Without observability built into AI initiatives, insurers risk flying blind in their automation transformation efforts.

Pragmatic AI Strategy for Insurance Leaders

A strategic approach to multi-cloud AI helps P&C insurers reduce complexity while driving measurable business outcomes.

How AI Can Detect Fraud and Speed Claims

With the ability to process billions of data points in real time, AI-powered fraud detection and claims systems can do what human analysts cannot.

Parametric Insurance Key to Climate Disaster Recovery

As climate disasters intensify, insurers must blend parametric and traditional coverage to deliver faster policyholder relief.

Insurers Must Innovate the Captive Agent Model

Insurance carriers must innovate their captive agent models or risk losing talent to independent distribution channels.

Baby Boomers' Retirement Crisis

Baby Boomers are suffering from a catastrophic shift of pension risks from institutions to individuals, because of a misunderstanding of behavioral steering. 

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