AI & Machine Learning

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

"AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

As companies innovate in their use of generative AI, a complication is coming: Individuals will bring their own versions to work. 

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

AI and automation are transforming insurance compliance from a cost center into a strategic advantage.

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.