AI & Machine Learning

Insurers rushing to adopt AI risk missing a crucial step: building the underwriting fundamentals that make technology effective.

Regulators aren't asking if your AI works—they're asking which named human was accountable when it didn't. If there isn't one, the person on the hook may be you.

Agentic AI's rapid deployment in underwriting and claims is outpacing the governance infrastructure insurers need.

The most important question in claims AI is not whether a model performs well on average. It is what happens when it does not.

As E&S market surges, agentic AI cuts policy binding from 21 days to three, transforming specialty insurance operations.

Agentic AI exposes insurance's critical flaw: Insurers cannot consistently deliver decision-ready data when and where it matters.

AI-enhanced fraud cases quadrupled in three years as fraudsters weaponize generative AI to overwhelm traditional carrier defenses.

Treating customer service as a cost center ignores how closed-loop operations transform complaints into loyalty and lasting revenue.