The ‘Answer Economy’ Changes Everything By Insurance Thought Leadership "AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."
Image 'The AI Will See You Now' Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.
AI Can Fix Everything in Insurance. Right? By Alan Demers Stephen Applebaum There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when.
Image Brace Yourself for 'BYO' AI in the Workplace As companies innovate in their use of generative AI, a complication is coming: Individuals will bring their own versions to work.
Harnessing the Power of AI in Insurtech By Peter Phillips AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.
AI Reshapes Insurance Compliance By Phani Belede AI and automation are transforming insurance compliance from a cost center into a strategic advantage.
'Flow' Insurance Platforms Drive Growth By Brian Nordyke Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.
How to Integrate Generative AI By Upendra Belhe Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.
Tech Secret to a Combined Ratio Below 100% By Matteo Carbone Deepak Karthikeyan While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
'Digital Twins': The Race Is On By Roger Arnemann The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.