AI & Machine Learning

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

"AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

AI is automating workflows, improving risk assessment, reducing claims costs, and accelerating decision-making.

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

As companies innovate in their use of generative AI, a complication is coming: Individuals will bring their own versions to work. 

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

AI and automation are transforming insurance compliance from a cost center into a strategic advantage.