AI & Machine Learning

Blue Cross/Blue Shield of Michigan, Jerry and others are lighting a trail that the rest of us can follow.

Responsible AI can automate routine tasks that burden healthcare professionals and assist in analyzing large datasets.

Data science teams often don't understand the organization's risk frameworks, and insurance leaders have too little experience with analytics.

Generative AI, unanticipated risks, rate increases and social media’s effects will preoccupy insurers for the rest of 2024.

Even as technology drives efficiency and innovation in claims, the key is to find the right balance between it and the human touch. 

Technologies such as AI are reducing costs for underwriters, which will translate to more competitive customer rates.

The potential for advanced technology in claims management is there, but first you need a solid foundation. Here's how to build one. 

Our Gen AI chatbot greatly improved customer engagement and question resolution--and opened our eyes to a host of other opportunities.