AI & Machine Learning

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

Research finds that the insurance industry is above average in innovating with AI but has more levers it could be pulling to get the full benefits.

Here is a flexible software security review framework that organizations can use to improve their security posture.

The key is to use AI and the cloud for agile, incremental improvements that allow a "perform while transforming" journey. 

Striking a balance between AI-driven interactions and authentic human experiences is vital for earning customer trust and maintaining empathy.

AI in pricing represents a breakthrough, with some insurers already shifting to automated solutions that promise more accurate risk assessment and increased profitability.

Generative AI enables self-learning models that continuously refine themselves using multimodal data, including text, images, and sensor data.