Thriving in a Downsized World By Kelly Hirn Middle managers face mounting pressure as layoffs force survivors to adapt to expanded roles and unfamiliar responsibilities.
What Trump 2.0 Means for Insurance By Rory Yates Insurers need to be highly adaptive, able to adjust to geopolitics, economics and societal changes like never before.
How to Avoid Common Strategic Execution Failures By Matt Mylroie Understanding these six common pitfalls can help organizations achieve transformative strategic success.
Broken Trust, Insurance Industry Included By Alan Demers Stephen Applebaum The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.
Insurance Industry Embraces Tech, Trust in 2025 By Todd Greenbaum The insurance industry's transformation will focus in 2025 on rebuilding trust through technology, cybersecurity and enhanced customer experiences.
Image Forget 'Social Inflation'; Think 'Legal System Abuse' We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers."
3 Key Workplace Challenges Reshaping Business By Nidhi Verma Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.
Image Beware the Algorithm! Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.