Leadership

The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

The insurance industry's transformation will focus in 2025 on rebuilding trust through technology, cybersecurity and enhanced customer experiences.

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers." 

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less. 

Countless studies show that consumers want to do business with companies committed to social good and that employees want to work for them. 

Being able to access parental leave benefits information and assistance on-demand from anywhere is not just the future, but what’s possible today. 

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..