Leadership

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less. 

Countless studies show that consumers want to do business with companies committed to social good and that employees want to work for them. 

Being able to access parental leave benefits information and assistance on-demand from anywhere is not just the future, but what’s possible today. 

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind.. 

Key lesson: Never pull the plug on something that is working to do something new until proving that you can successfully do the new thing. 

Four lessons for a better life in a world of confusing communications.

Leveraging transferable skills and diverse backgrounds are key to bridging the industry's talent gap.

Here is a leader’s guide to the best techniques for waging war on the status quo, with customers the cause and to the good of shareholders.