Insurers Aren't Innovative? Think Again! By Matteo Carbone But you first have to give up on "insurance ignorance" -- the idea that the best way to disrupt the industry is to start by knowing nothing.
Image Insurers Are Feeling Prepared Insurers are feeling more prepared than they did in 2021 and 2022 on a whole range of issues — but are nervous about geopolitics.
Image Has the Gig Economy Dream Ended? Gig work will still exist, but we won't have a gig economy. We'll have the same old economy, just with more gigs available.
Image Could Insurance Become Irrelevant? Worldwide GDP is growing faster than insurance premiums, suggesting insurers aren't keeping up with customer needs. Three areas stand out.
Driving Change With Realistic KPIs By Michelle Buswell Before any operation can set realistic KPIs that resonate with employees and customers, there are three safety checks that position it for success.
Is My Organization Actually Innovative? By Ruben Ugarte The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.
Changing the Rap About Insurance By Amy Littleton The industry should come together to conduct a wide-scale campaign to improve its reputation. The campaign would work. It has truth on its side.
7 Key Trends in 2023 By Yasir Andrabi To help industry players orient themselves, compete more effectively and better serve customers in an increasingly volatile world, here are trends to watch for.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).