Leadership

When you hear all the talk about how ChatGPT and the metaverse will rewrite the rules of business, remember the lessons from the early days of the internet.

But you first have to give up on "insurance ignorance" -- the idea that the best way to disrupt the industry is to start by knowing nothing.

Insurers are feeling more prepared than they did in 2021 and 2022 on a whole range of issues — but are nervous about geopolitics. 

Gig work will still exist, but we won't have a gig economy. We'll have the same old economy, just with more gigs available. 

Worldwide GDP is growing faster than insurance premiums, suggesting insurers aren't keeping up with customer needs. Three areas stand out.

Before any operation can set realistic KPIs that resonate with employees and customers, there are three safety checks that position it for success. 

The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.

The industry should come together to conduct a wide-scale campaign to improve its reputation. The campaign would work. It has truth on its side.