Personal Lines

Reviewing our predictions for 2025 provides insights into industry progress on empathy, transparency, AI, claims and much more. 

Summer moves create the perfect opportunity for agents to build clients' preparations for financial disaster.

California wildfire survivors battle insurers over systematic underinsurance while navigating complex recovery efforts.

Outdated catastrophe classifications hinder insurers' ability to effectively manage escalating threats from all perils.

Climate-fueled wildfires increasingly threaten new regions, driving a sixfold increase in global insured losses since 2000.

Traditional insurance research falls short, as Gen Z demands mobile-first, authentic engagement in the digital age.

Modernizing insurance payment processes transforms a routine touchpoint into a strategic competitive advantage.

Insurance is evolving from reactive coverage to proactive risk management as consumers seek clarity amid rising costs.