Insurance & Risk

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When 2 Records Walk into a Claim…

By

Tiffany Norzagaray

Workers' comp systems designed to catch duplicate records miss 62% of them, creating costly inefficiencies.
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The Need to Speed Up Underwriting

By

Katie Kahl

Speed-driven consumer expectations are forcing life insurers to abandon legacy underwriting and adopt digital solutions.
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Agencies Need Multilingual Customer Support

By

Faheem Shakeel

Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.
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Salvage Fraud: The Overlooked Risk

By

Dave Oswald

Salvage fraud quietly drains value as employees misappropriate damaged goods meant for disposal.

Agent & Broker

Agencies Need Multilingual Customer Support

Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.

AI, Culture Can Reduce Insurance Agent Burnout

Rahul Kumar

With over half of frontline insurance agents facing burnout, insurers embrace AI technology and cultural reforms.

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International Broking: Beyond the Transactional View

Arthur Michelino

As multinational programs grow complex, international broking demands system coordination over traditional workflow management.

Auto Insurance

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Insurance Ecosystems: Navigating an Unfamiliar World

Alan Demers

Stephen Applebaum

Traditional auto insurance models crumble as ecosystem partners must collaborate to navigate a rapidly changing market.

Insurance Agent going over forms with clients

2025 Mid-Year Check-In on Insurance

David Seider

Strong loss ratios are driving auto insurers toward market share growth despite brewing economic uncertainty.

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It's Time for Bold Collaboration on AI Fraud

Pete Miller

Rapid changes in auto insurance fraud demand collaboration among stakeholders across the risk management and insurance ecosystem.

Claims

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The State of Claims Fraud Detection

Tom Rasmussen

While carriers rely on conventional detection methods, fraudsters increasingly leverage AI to orchestrate sophisticated, undetectable insurance schemes.

Insurance Ecosystems: Navigating an Unfamiliar World

Alan Demers

Stephen Applebaum

Traditional auto insurance models crumble as ecosystem partners must collaborate to navigate a rapidly changing market.

The Fraud Fight's New Frontier

Colin DeForge

Jennifer Johnson

Criminal gangs are creating synthetic identities, insuring them and killing them off. Insurers are falling behind in the AI arms race.

Commercial Lines

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Salvage Fraud: The Overlooked Risk

Dave Oswald

Salvage fraud quietly drains value as employees misappropriate damaged goods meant for disposal.

The State of Claims Fraud Detection

Tom Rasmussen

While carriers rely on conventional detection methods, fraudsters increasingly leverage AI to orchestrate sophisticated, undetectable insurance schemes.

Cropped image of woman writing down notes in notebook

When 2 Records Walk into a Claim…

Tiffany Norzagaray

Workers' comp systems designed to catch duplicate records miss 62% of them, creating costly inefficiencies.

International

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Agencies Need Multilingual Customer Support

Faheem Shakeel

Language barriers challenge insurance agencies' growth, but multilingual CRM technology transforms these obstacles into competitive advantages.

International Broking: Beyond the Transactional View

Arthur Michelino

As multinational programs grow complex, international broking demands system coordination over traditional workflow management.

Ukraine: Insurance Under Fire

Mykhailo Hrabovskyi

War-tested Ukrainian insurers offer lessons in operational resilience for global markets.

Life & Health

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Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

How to Fix Behavioral Health Coverage

Jim Szyperski

Behavioral health lacks the operational infrastructure of other specialties, creating costly friction that threatens network sustainability.

Close Up Photo of a Person Typing on Laptop

The Need to Speed Up Underwriting

Katie Kahl

Speed-driven consumer expectations are forcing life insurers to abandon legacy underwriting and adopt digital solutions.

Personal Lines

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Salvage Fraud: The Overlooked Risk

Dave Oswald

Salvage fraud quietly drains value as employees misappropriate damaged goods meant for disposal.

The State of Claims Fraud Detection

Tom Rasmussen

While carriers rely on conventional detection methods, fraudsters increasingly leverage AI to orchestrate sophisticated, undetectable insurance schemes.

2025 Mid-Year Check-In on Insurance

David Seider

Strong loss ratios are driving auto insurers toward market share growth despite brewing economic uncertainty.

Regulation & Public Policy

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How Insurtechs Must Build Ethical AI

Sam Peters

Insurtechs embracing AI gain competitive advantages but face mounting ethical, security and compliance challenges.

When Foreign Policy Becomes Economic Policy

Insurance Thought Leadership

The Insurance Information Institute

Triple-I Chief Economist Michel Léonard says the confusion in the U.S. economy stems from an unlikely source: a radical shift in foreign policy.

Person Holding Syringe and Vaccine Bottle

How Many More Children Have to Die?

Daniel Miller

Preventable childhood deaths are surging as vaccination rates plummet amid persistent health misinformation.

Reinsurance

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The Growing Toll of Secondary Perils

Bill Clark

Parametric reinsurance offers a new approach to managing the increasing threat of secondary perils, providing much-needed financial protection for insurers.

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Broker View From the Trading Floor

Neville Ching

As a consequence of the hard market, the 2023 full-year results from the reinsurance sector are expected to be record-breaking.

How Cedents Can Win Reinsurance Race

Jerad Leigh

Here are three lessons from the most recent renewal cycles that can guide cedents looking to get the best result from their reinsurance placements.

Resilience & Sustainability

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Managing Hyper-Volatility in the Modern Age

Ester Calavia Garsaball

Climate change intensifies geopolitical risk. How can organizations protect themselves against extreme, rapid and unpredictable changes?

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3 Key Steps for Climate Risks

Lance Senoyuit

83% of insurers view predictive analytics as "very critical" for the future of underwriting, but just 27% say they have the necessary capabilities.

Huge Flames and Smokes from Burning Grass

Lessons for Insurers From the LA Fires

Jack Shaw

California wildfire survivors battle insurers over systematic underinsurance while navigating complex recovery efforts.

Risk Management

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Why Supply Chain Risk Still Surprises Cyber Insurers

Andrew Correll

Claudia Piccirilli

Cyber insurers face a critical blind spot as third-party vendor breaches expose flaws in traditional underwriting models.

Managing Hyper-Volatility in the Modern Age

Ester Calavia Garsaball

Climate change intensifies geopolitical risk. How can organizations protect themselves against extreme, rapid and unpredictable changes?

The Future of AI-Driven Risk Mitigation

Sid Dixit

AI is revolutionizing insurance risk management, enabling personalized assessments and loss prevention.

Underwriting

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Actuarial Transformation Hinges On Human Elements

Tony Schweiss

Anderson Olson

While many insurers attempt actuarial transformation, most fail by prioritizing technical solutions over organizational communication.

The Need to Speed Up Underwriting

Katie Kahl

Speed-driven consumer expectations are forcing life insurers to abandon legacy underwriting and adopt digital solutions.

3 Key Steps for Climate Risks

Lance Senoyuit

83% of insurers view predictive analytics as "very critical" for the future of underwriting, but just 27% say they have the necessary capabilities.

Six Things