Think of agencies as a relay team: Connecting all systems, people, and stages of the client journey and policy lifecycle makes the baton handoffs much easier.
As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.
Automating repetitive tasks can streamline workflows and allow for data-driven decisions with greater accuracy and speed.--but getting to scale can be tricky.
As the industry keeps making progress on reducing injuries, Bill Zachry describes how AI and other technologies can take workers' comp to a whole new level.
