Strategy & Operations

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A New Path for Insurance Transformation

By

David Lien

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.
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How to Build an Insurance Innovation Culture

By

Dominique Roudaut

Insurance companies must shift from innovation rhetoric to structural accountability, engaging all employees rather than isolated innovation teams.
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Why Geopolitical Intelligence Is Now Key

By

Pierre du Rostu

As geopolitical threats surge and create a "polycrisis," insurers must pivot from reactive coverage to intelligence-driven risk prevention.
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Intelligent Automation in HR

By

Roman Davydov

With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.

Customer Experience

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Gen Z and the Coverage Gap

Todd Sangid

Gen Z homeowners face a dangerous contradiction: rising property damage fears paired with plans to cut coverage.

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The Customer Revolution in Insurance

Rory Yates

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

4 CX Insights for Insurers

Eileen Potter

Half of insurance consumers welcome AI suggestions for their plans but expect measurable improvements first.

Diversity & Inclusion

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Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

Insurance Industry Battles DEI Fatigue

Desmond Marryshow

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.

The Power of Diversity

Insurance Thought Leadership

In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.

Leadership

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An artist’s illustration of artificial intelligence

A New Path for Insurance Transformation

David Lien

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.

Confident Businesswoman in Modern Office Setting

AI in Insurance: What Remains, What Endures

Arthur Michelino

AI reshapes insurance's visible architecture, but core human functions of representation, translation, and defense endure.

How to Build an Insurance Innovation Culture

Dominique Roudaut

Insurance companies must shift from innovation rhetoric to structural accountability, engaging all employees rather than isolated innovation teams.

Operational Efficiency

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Man Wearing Black Sweater Using Silver Macbook In Office Setting

How Agents Can Thrive With Leaner Teams

Brenna Johnson

Facing a worker shortage, independent insurance agencies must leverage technology to maximize efficiency with leaner teams.

How Technology Is Redefining Agency Productivity

Vijay Muniswamy

Insurtech providers are building automation, APIs and data analytics into workflows to help agencies work smarter.

Insurers Are Missing AI's True Value

Jitendra Kukday

Insurers chase flashy AI experiments while missing practical applications in underwriting, claims processing, and customer engagement that deliver real results.

Predict & Prevent

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Street view of a a crosswalk with cars and large buildings in the background against a grey sky

Why Geopolitical Intelligence Is Now Key

Pierre du Rostu

As geopolitical threats surge and create a "polycrisis," insurers must pivot from reactive coverage to intelligence-driven risk prevention.

Beige-green one-story house with big windows and a lot of lights on against a blue sky with clouds and hills

Can Insurtech Fix Homeowners Insurance?

Matteo Carbone

Even a 20% gain in operational efficiency doesn't move the needle enough. The real opportunity is in "connect and protect."

The Future of AI-Driven Risk Mitigation

Sid Dixit

AI is revolutionizing insurance risk management, enabling personalized assessments and loss prevention.

Talent Gap

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October 2025 ITL FOCUS: Talent Gap

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

A Solution for the Talent Gap?

Insurance Thought Leadership

What if many of the 400,000 people expected to retire soon from insurance jobs just moved into "pre-tirement" and continued to work part-time?

Photo of Golden Cogwheel on Black Background

Intelligent Automation in HR

Roman Davydov

With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.

Six Things