Image Insurance's Institutional Memory Crisis By Jason Dressel A retirement wave and cyclical amnesia are erasing institutional memory that could prevent billions in repeated mistakes.
Image Insurance's Problem Isn't Tech; It's the Operating Model By Robert Lewis Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.
Image Insurance AI Adoption Outpaces Governance By Ross Sinclair Rapid AI adoption in insurance is outpacing governance frameworks needed to ensure regulatory compliance and maintain customer trust.
Image Job Seekers Need AI Agents By Sebastian Scott Technology for hiring delivers unprecedented speed, yet thousands of qualified candidates remain invisible in systems built for efficiency alone.
Insurance's FNOL Blind Spot Costs Billions By CJ Rosner First Notice of Loss has evolved into insurance's most fraught moment for fraud, yet carriers treat it merely as administrative intake.
Carriers Face Retention Problem By Diane Brassard James Ballot Record insurance shopping driven by economic stress forces carriers to shift from reactive pricing tactics to proactive retention strategies.
Moving to a 'Platform Economy' By David Lien As generating traffic becomes a commodity capability, competitive advantage shifts from managing customer relationships to participating in their decisions.
The Leadership Gap We’re Misreading By Deb Smallwood When performance outpaces achievement, high-achieving women recalibrate. That's a problem for all of us.
Life Insurance Needs More Women Leaders By Nicole Mwesigwa Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.
Insurance Industry Battles DEI Fatigue By Desmond Marryshow The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.
Insurance's Institutional Memory Crisis By Jason Dressel A retirement wave and cyclical amnesia are erasing institutional memory that could prevent billions in repeated mistakes.
Insurance AI Adoption Outpaces Governance By Ross Sinclair Rapid AI adoption in insurance is outpacing governance frameworks needed to ensure regulatory compliance and maintain customer trust.
A Practical Launch Framework for Insurance Startup Programs By Nick Lamparelli Peter Crowe Unclear roles and weak project discipline—not talent shortages—cause most insurance program launches to stall or fail.
CRM Becomes Board Priority in Insurance By Faheem Shakeel CRM has evolved from an insurance sales tool to a board-level strategic priority that determines competitive survival in digital markets.
Insurance's Problem Isn't Tech; It's the Operating Model By Robert Lewis Billions in tech spending haven't solved insurance's core problem: fragmented operating models that create systemic inefficiency across the business.
How to Detect Early Financial Stress By Rob Harvey Insurers need to monitor the financial health of all those they interact with, and payments data can now provide continuous updates.
The Blind Spot in AI-Driven Loss Prevention By Jon DeWald Insurers deploy AI-driven tools to monitor and manage risks but lack systematic visibility into how well maintained the underlying assets are.
Insurance Risks Being Left Behind By Dominique Roudaut Widening protection gaps demand insurers transform from risk transfer to resilience providers or face existential decline.
Telematics Drives Shift in Commercial Insurance By Shammi Thakur Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.
Job Seekers Need AI Agents By Sebastian Scott Technology for hiring delivers unprecedented speed, yet thousands of qualified candidates remain invisible in systems built for efficiency alone.
Knowledge Transfer Is Key as Workforce Ages By Emily McGinn MGAs must solve how to scale specialized expertise as the workforces age and competition for talent intensifies.
Independent Insurance Agencies Face Staffing Crisis By Tricia Sabulis Independent agencies must shift from passive job posting to active talent development as the insurance staffing crisis intensifies.
