Image Did SCOTUS Just Kill DEI? The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.
A Cautionary Lesson on ESG Ratings By Punil Chaubal Based on ESG ratings in isolation, Silicon Valley Bank appeared to be a sound choice of a more sustainable investment. It wasn't.
6 Steps for Cultivating a Data Culture By Abhishek Sharma Companies can empower their employees to make data-driven decisions and ultimately drive better business outcome.
5 Ways to Motivate Remote Workers By Andy Roberts Here are five ways employers can better manage remote workers--and commonly used time-tracking software isn't one of them.
How Organizations Become Innovative By Ruben Ugarte While organizations talk about transformation, the most effective innovation will come from small changes that compound over time.
Image The End of ESG In the face of heavy criticism, U.S. executives are backing away from their emphasis on ESG (environmental, social and governance issues).
For Those Who Care About CX By Amy Radin Here are seven proven practices for change makers who have taken on the hard and harder tasks of transforming the customer experience.
Solving the Puzzle on Inclusion By Michele Lamarre The keys to progress on DEI are becoming clearer. It hinges on workplace experience, company culture and a consistent approach.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).