AI & Machine Learning

Skills-based hiring and skills-based salary levels can mean better results and access to a wider pool of talent at a time when AI is increasing the pace of change.

AI requires using guardrails to account for technical limitations, leveraging GenAI’s strength at hyper-personalized interaction and ensuring human agents remain in the service flow.

For insurers, investing in automation today is an investment in AI tomorrow. 

In a recent World Economic Forum report, nearly 1,500 surveyed professionals identified AI as their organization’s biggest technology risk.

In workers’ comp, generative AI can transform claims management by improving accuracy, enhancing documentation and, freeing adjusters to focus more on the injured workers.

By embracing personalization, technology, prevention, ethical considerations, and collaboration, insurers can position themselves for long-term success.

Here’s why I believe the insurance industry should look at the exodus of underwriting talent as an opportunity instead of a crisis. 

Here are five strategies for insurance brokers aiming to thrive in the age of AI and digital transformation.