AI & Machine Learning

AI presents life insurers with transformative opportunities while challenging traditional approaches to customer trust and operations.

"Generative AI isn’t just regurgitating pre-programmed responses anymore; it’s starting to think. Sort of....It’s not perfect, but it’s getting there—fast."

AI reshapes insurance as leaders focus on data pipelines, personalization and ERP transformation.

DeepSeek's sudden popularity as a free generative AI app has not only thrown tech investors for a loop but poses deep questions for insurers. 

Modern policy administration software transforms insurance workflows with AI-driven solutions and automated processes.

The Echo Model challenges traditional insurance marketing funnels by prioritizing continuous engagement over linear conversion paths.

Many more executives say AI is the transformational technology of this generation, akin to the internet 30 years ago, and are reporting tangible gains from its implementation. 

From customers and employees to the business and society, a recent study identified four ways AI can make insurance more humane.