Has Work-From-Home Run Its Course? By Tony Caldwell How do you know if work-from-home is right for your company. It’s all about productivity, cost and culture.
How to Find (and Keep) Tech Talent By Tom Benton Most vendors have placed greater priority on their business models, such as increasing the availability of remote and hybrid work.
Solving the Talent Crisis in Insurance By Meredith Barnes-Cook The good news is that the talent challenges are within the industry’s power to address. It won’t happen overnight, but let’s get started.
Image Did SCOTUS Just Kill DEI? The U.S. Supreme Court decision banning the use of race in college admissions imperils corporate programs on diversity, equity and inclusion.
Solving the Puzzle on Inclusion By Michele Lamarre The keys to progress on DEI are becoming clearer. It hinges on workplace experience, company culture and a consistent approach.
The Changing of the Guard By Michael Morrissey Baby Boomers are aging out of insurance company board seats. Specialized training can help bring newcomers up to speed.
How to Build Underwriting Talent By Jody Tracey Here is a three-step plan to bring together the generations, with all their inherent capabilities, to increase capacity and capabilities in underwriting.
Leveraging AI to Upskill Employees By Stan Smith Many insurers are turning to AI technology to supplement their current employee education and institutional knowledge management strategies.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.