Claims

A customer-first strategy for insurance claims enhances satisfaction, boosts efficiency, builds trust and reduces disputes.

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

As the industry keeps making progress on reducing injuries, Bill Zachry describes how AI and other technologies can take workers' comp to a whole new level. 

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

The key is to use AI and the cloud for agile, incremental improvements that allow a "perform while transforming" journey. 

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..