Claims

Workflow orchestration in workers' comp can use language models to automate routine claim responses while keeping critical decisions with adjusters.

Policy administration systems can open claims, but you'll find that managing the full journey requires purpose-built tools that reduce manual friction.

As AI scales, insurers relying on sampling to audit AI decisions may be kidding themselves.

Carriers struggle to answer about fraud and risk because their data platforms weren't built to understand relationships.

Insurers can dismantle organizational silos by shifting from project-based work to product teams built around shared capabilities like underwriting and claims.

Auto and trucking litigation now drives 33% of carrier spending as nuclear verdicts climb, demanding proactive management over reactive response.

Private equity is systematically acquiring the unregulated, fee-generating operations around insurance carriers, with broad implications.

Property and casualty insurers that analyze testimony at scale will price risk more accurately than competitors relying on instinct alone.