Claims

Here is a sort of use-case wish list for AI in insurance, focused on the most repetitive and demanding claim functions.

Technology can transform traditional practices, elevating efficiency and enhancing overall policyholder experiences.

insurers will provide more accurate underwriting, efficient claims processing and a personalized customer experience.

Three innovations will shape the future of insurance fraud detection and prevention: holograms, the metaverse and synthetic identities. 

Balancing inflation and claims payouts shows the importance of updating policy coverage.

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

AI applications have been used for discrete tasks but will soon drive end-to-end decisions across the entire claims management experience. 

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).