Claims

Success with Gen AI comes from identifying the places in the customer journey where AI can supplement or enhance the experience.

The number and types of products that could be in scope for future PFAS litigation are boundless. Companies must prepare now. 

Large language models will let insurers onboard, renew and service risks at close to zero marginal cost, underpinned with consistent control over risk selection. 

Technology is getting more sophisticated about all parts of the process, from targeting prospects for ads all the way through paying claims.

The insurance industry can no longer rely on current strategies and responses to this threat, nor can it continue to absorb and pass along the associated costs to policyholders. 

AI requires using guardrails to account for technical limitations, leveraging GenAI’s strength at hyper-personalized interaction and ensuring human agents remain in the service flow.

For insurers, investing in automation today is an investment in AI tomorrow. 

Enhanced customer experience, cost reduction, fraud prevention, improved accuracy and scalability make it a compelling choice for the industry.