Claims

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

80% of all insurance data lies trapped in everyday correspondence, but AI, used right, can provide easy, efficient access.

Insurance claims operations are going through massive change -- but maybe not how you think. Yes, technology is key, but so is a new discipline. 

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

AI tools promise efficiency gains for overburdened claims professionals.

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

Record-breaking nuclear verdicts signal a dramatic shift in the liability landscape in the U.S.