Claims

AI applications have been used for discrete tasks but will soon drive end-to-end decisions across the entire claims management experience. 

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

An active, efficient accident management program can save hundreds of dollars per claim and potentially cut days off a claim’s cycle time.

Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.

These technology trends will reshape the way insurance companies operate, interact with customers and mitigate risks.

Severe environmental threats, together with Australia’s regulatory landscape, have catalyzed insurers to adopt new technology quickly.

They need to challenge their assumptions and expectations, redefine business optimization and draw up a new map.