Claims

In workers’ compensation, we've all seen seemingly basic claims morph into catastrophic claims. Artificial intelligence and machine learning have held out some hope of heading off problems, but the industry has been cautious about exploring these possibilities. This webinar, sponsored by CLARA analytics, lays out a tangible solution that realizes the promise of AI.

A Wake-Up Call on Claims. Plus, employer trends shaping workplace; the future of the independent agent; what to understand about Gen Z; and more.

"The industry is lagging far behind financial services and utilities providers when it comes to the digital customer experience," J.D. Power finds.

Carriers that transform claims and service operations can turn a cost into a revenue-supporting, loyalty-driving, growth opportunity.

How is a claims process that normally takes weeks now happening in seconds? And how is this already having an impact on thousands of people?

There is tremendous momentum for leveraging technology in claims, but that does not mean the adjuster will become obsolete.

We could be in danger of leaving the customer out of the equation in the rush to digitize and automate insurance processes.

Digitization of thousands of steps and integration among participants is enabling an “Amazon standard" for customer experience.