Claims

Claims in some lines, such as entertainment insurance, have surged, while traditional property and liability claims have been subdued.

Claims data within insurance companies is being increasingly seen as a key asset, not a byproduct of the claims process.

Don't just work from the 2020 budget: Claims transformation and claims operations have a new performance baseline because of COVID-19.

AI is still very new to insurance, and claims teams are only scratching the surface on how it can be applied for the betterment of all constituents.

Fines and remediation standards are on the increase, so environmental management should be a boardroom priority.

By embracing a fully digital payments process, insurers can provide innovative, streamlined and convenient experiences.

The pandemic has pushed workers' comp toward telehealth, which is revolutionizing the claims process in four key ways.

One of the most promising solutions to recruiting and retaining workers lies with artificial intelligence—and not in the way that you might think.