Claims

While virtual estimating for auto claims—using photos in place of a physical inspection—is not new, the pandemic has made it the preferred method.

A supercharging of trends has produced almost touchless processes for claims and cut cycle times to minutes instead of days.

Insurers must show renewed focus if they are to adapt and continue to cushion the various sectors of the economy from risks and shocks.

Typically, Knowledge Work Standardization alone delivers labor savings in excess of 20%, easily self-funding its own implementation.

With many other industries trying to determine how (and if) their workers can take on remote duties, the insurance world led the way.

The right approach to claims can turn average competitors into industry leaders and ensure longer-term success.

New capabilities for interoperability in the claims ecosystem are leading to at least a dozen profound changes.

By automating the mundane pieces of claims management, AI opens the door for a new model of “scalable compassion.”